Admin and support roles are the steady presence families rely on, from first call to final farewell. You’re the calm in the room, the organizer behind the scenes, and the person who makes it easier for families and the funeral team to focus on what matters.
Bring clarity and compassion to emotionally sensitive moments, in person, on the phone, and behind the scenes.
Help keep services, paperwork, scheduling, and family needs moving seamlessly in a fast-paced environment.
Your growth journey at NorthStar.
Guide families through next steps with clarity and compassion. From answering inquiries to scheduling services and managing calendars, they set the tone for care while keeping operations organized behind the scenes.
Support the flow of services and ensure families feel welcomed and cared for during visitations and memorials. By assisting funeral directors, preparing service spaces, and guiding guests throughout the experience, they help create a seamless and respectful environment during meaningful moments.
Ensure the daily engine of the location runs smoothly. From managing documentation, vendor relationships, and invoices to coordinating facilities and internal logistics, they create structure, accuracy, and stability that allow service teams to focus on families.
Guide families through next steps with clarity and compassion. From answering inquiries to scheduling services and managing calendars, they set the tone for care while keeping operations organized behind the scenes.
Ensure the daily engine of the location runs smoothly. From managing documentation, vendor relationships, and invoices to coordinating facilities and internal logistics, they create structure, accuracy, and stability that allow service teams to focus on families.
Support the flow of services and ensure families feel welcomed and cared for during visitations and memorials. By assisting funeral directors, preparing service spaces, and guiding guests throughout the experience, they help create a seamless and respectful environment during meaningful moments.
Where funeral directors come from.
come from hospitality, reception, retail, and service environments where professionalism and people skills matter.
Hotels, medical reception, restaurant leadership, retail customer service
bring strong organization, communication, and follow-through from admin roles.
Scheduling, office coordination, data entry, billing support, HR/admin assistants
transition from roles requiring accuracy, chain-of-custody, safety, or hands-on responsibility.
Healthcare support, transportation, warehouse/logistics, regulated environments
Find the role that fits your strengths.
Receptionist, Staff Associate
Mortuary Preparation Staff Associate
Crematory Operator
Driver
Gift Shop Associate
Quick answers to common questions about working at NorthStar.
Our culture is rooted in PACT — the core values that guide how we serve families and how we show up for one another. PACT stands for: Passion, Accountability, Caring & Teamwork. These are not just words on a wall. They shape how we make decisions, support families, collaborate across locations, and grow our careers. You’ll see PACT reflected in how leaders coach, how teams communicate, and how we measure success.
Not always. Many roles — especially in sales, administration, and support — do not require funeral profession experience. We value transferable skills, empathy, and a willingness to learn.
We invest in our people. Training varies by role but may include blended learning, hands-on mentorship, digital resources, and structured onboarding. Our goal is to help you feel confident, supported, and prepared for success.
Many of our leaders and long-tenured employees started in entry or mid-level roles. We believe in internal growth, skill development, and creating pathways for people who want to build a long-term career with us.
Our culture is built on care, respect, accountability, and teamwork. We take our work seriously — but we also value humanity, balance, and supporting one another.
If you’re drawn to meaningful work, value stability and growth, and want to be part of something bigger than yourself — you’re likely in the right place.
