Our culture is rooted in PACT — the core values that guide how we serve families and how we show up for one another. PACT stands for: Passion, Accountability, Caring & Teamwork. These are not just words on a wall. They shape how we make decisions, support families, collaborate across locations, and grow our careers. You’ll see PACT reflected in how leaders coach, how teams communicate, and how we measure success.
Every role at NorthStar Memorial Group is rooted in care, professionalism, and service. Day-to-day responsibilities vary by position, but you can expect meaningful work, structured support, and the opportunity to make a real impact in your community.
Not always. Many roles, especially in sales, administration, and support, do not require funeral profession experience. We value transferable skills, empathy, and a willingness to learn.
We invest in our people. Training varies by role but may include blended learning, hands-on mentorship, digital resources, and structured onboarding. Our goal is to help you feel confident, supported, and prepared for success.
Successful team members tend to be:
The process typically includes:
We aim to keep the process respectful, transparent, and informative for you and for us.
Leads come from a mix of company-generated and self-sourced efforts. We provide tools, systems, and support while empowering you to build relationships and manage your success.
Compensation varies by role and location. Some positions offer base pay, others include performance-based components, and many include both. We’re transparent about pay structure during the interview process so you know what to expect.
Schedules vary by role and location. Some positions follow standard business hours, while others may include evenings, weekends, or on-call rotations. We’ll be upfront about expectations before you accept an offer.
Many of our leaders and long-tenured employees started in entry or mid-level roles. We believe in internal growth, skill development, and creating pathways for people who want to build a long-term career with us.
Our culture is built on care, respect, accountability, and teamwork. We take our work seriously, but we also value humanity, balance, and supporting one another.
If you’re drawn to meaningful work, value stability and growth, and want to be part of something bigger than yourself, you’re likely in the right place.
Most states require completing an accredited funeral service program, followed by an apprenticeship and state licensing. Programs cover areas such as grief support, embalming sciences, ethics, and business practices. If you’re just exploring, you can start by researching accredited schools in your state or connecting with a local funeral home to learn more about the path.
